SRA TO DIGITISE TAX COLLECTION

 MBABANE – The SRA is going digital. Suitably qualified information technology research organisations have been presented with a business opportunity to express their interest, in order to position the Eswatini Revenue Authority (SRA) to chase opportunities that come with the digital revolution, as well as be in a position to be ready to deal with the threats that come with it.

“Digitisation is the new world order, hence the need to collaborate with the best organisation to stay relevant, and pursue efficiencies.
‘‘The responsibility of the information technology research organisation would be to guide senior management in development of strategies that include security, enterprise architecture, business applications, artificial intelligence, Internet of Things (IoT) and robotic process automation together with tax digitisation.

Procedures

The SRA mentioned that tendering would be conducted through Expression of Interest (EoI) procedures specified in the Eswatini Public Procurement Act of 2011 and policies laid down by the Eswatini Public Procurement Regulatory Agency (ESPPRA).

“Due to the complexity of the services required by the SRA, evaluation of the expression of interest will be based on a pass or fail basis,” SRA advised.
The SRA, which led by Commissioner General Dumisani Masilela, is a semi- autonomous revenue administration agency responsible for revenue and customs administration on behalf of the Government of the Kingdom of Eswatini.

Framework

The authority acts within the broad framework of government but outside of the civil service structures. The SRA was founded through the Revenue Authority Act No. 1 of 2008 and was duly declared operational on January 1, 2011.
The SRA seems to be on a developmental and cost-cutting mode lately as it also recently granted KPMG a tender valued at E230 000 to benchmark SRA salaries with other public and private sector entities.

Benchmarking

According to an online search engine called Shopify, benchmarking is a process of measuring the performance of a company’s products, services, or processes against those of another business considered to be the best in the industry, also known as ‘best in class’.
The point of benchmarking is to identify internal opportunities for improvement.

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