ESWATINI POST TO BE AUTOMATED

MBABANE – The Eswatini Post division is being digitalised. Eswatini Post and Telecommunications Corporation (EPTC), through its postal division, is the country ́s prime mover of written communications and parcels, with services comprising ordinary and registered mail, and courier and freight moving.

The organisation also serves as a delivery agent for government, paying out social grants throughout the country. Other services provided include that of being a retail outlet for third party collections, money transfer, stationery, and philatelic products; while internet cafes and computer accessories are also provided throughout Eswatini.

With 37 major outlets and 69 agencies, Eswatini Post serves remote and rural parts of the country.

Explained

Therefore, through an invitation to tender, the government parastatal has explained that the postal division aims to provide its clients with a universal, technology driven, diversified and affordable range of postal, financial and government agency services.
The tenderers will be expected to provide a social grants disbursement module and financial solution which will include a banking module to support loan disbursements and repayments.

The eventual winner of the tender will also be expected to provide an ‘end-to-end postal automation solution’.
The tender document which was published by Eswatini Public Procurement Regulatory Agency (ESPPRA), mentioned that Eswatini Post seeks to acquire a high performance and multi-functional system that will streamline its business activities, such that it realises major developments and/or improvements.
These areas included better scheduling of products and services based on sales, and general improvement of operational efficiencies.

Specification

“This will involve the development of a system which will meet Eswatini Post’s business specification, based on process mapping and best practice,” reads the tender document in part.
The entity also seeks to streamline and better track processes and related scheduling of resources, human and otherwise, to meet changing budget and sales projections.

“Establishment of well-organised best of breed business processes and data requirements to reduce flow of paper and eliminate any duplications of effort,” also forms part of the target areas.

The timely information retrieval to improve customer relations, including spot-on access to PO Box management data and adherence to, and periodic review of, internal control practices.
The outlining of training processes and timelines, as well as operations scheduling to include timely delivery of goods (mostly mail) forms part of the requirements.

Post your comment

Your name:

Your e-mail address:

Add your comments:

Please enter the code you see in the image:

Image:

Code: