Times Of Swaziland: ESWATINI POST TO BE AUTOMATED

ESWATINI POST TO BE AUTOMATED
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 BY KWANELE DHLADHLA  on 27/06/2019 03:39:00


MBABANE – The Eswatini Post division is being digitalised. Eswatini Post and
Telecommunications Corporation (EPTC), through its postal division, is the
country ́s prime mover of written communications and parcels, with services
comprising ordinary and registered mail, and courier and freight moving.
The organisation also serves as a delivery agent for government, paying out
social grants throughout the country. Other services provided include that of
being a retail outlet for third party collections, money transfer, stationery,
and philatelic products; while internet cafes and computer accessories are also
provided throughout Eswatini.
With 37 major outlets and 69 agencies, Eswatini Post serves remote and rural
parts of the country.
Explained
Therefore, through an invitation to tender, the government parastatal has
explained that the postal division aims to provide its clients with a universal,
technology driven, diversified and affordable range of postal, financial and
government agency services.
The tenderers will be expected to provide a social grants disbursement module
and financial solution which will include a banking module to support loan
disbursements and repayments.
The eventual winner of the tender will also be expected to provide an
‘end-to-end postal automation solution’.
The tender document which was published by Eswatini Public Procurement
Regulatory Agency (ESPPRA), mentioned that Eswatini Post seeks to acquire a high
performance and multi-functional system that will streamline its business
activities, such that it realises major developments and/or improvements.
These areas included better scheduling of products and services based on sales,
and general improvement of operational efficiencies.
Specification
“This will involve the development of a system which will meet Eswatini
Post’s business specification, based on process mapping and best practice,”
reads the tender document in part.
The entity also seeks to streamline and better track processes and related
scheduling of resources, human and otherwise, to meet changing budget and sales
projections.
“Establishment of well-organised best of breed business processes and data
requirements to reduce flow of paper and eliminate any duplications of
effort,” also forms part of the target areas.
The timely information retrieval to improve customer relations, including
spot-on access to PO Box management data and adherence to, and periodic review
of, internal control practices.
The outlining of training processes and timelines, as well as operations
scheduling to include timely delivery of goods (mostly mail) forms part of the
requirements.