Times Of Swaziland: SEC extends deadline for  registering personal info

SEC extends deadline for  registering personal info
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BY SISHO MAGAGULA on 31/08/2013 04:03:00


MBABANE – The Swaziland Electricity Company (SEC) has extended the deadline
for registration of personal information for customers using prepaid meters.
The deadline has been extended to September 16, 2013. Today was scheduled to be
the deadline and yesterday, SEC revenue offices were a hive of activity as
customers battled to meet the deadline.
The company is on the verge of upgrading its system in order to enhance service
delivery and without updated personal data, customers stand to be left in the
dark.
There was drama at the SEC revenue office at the Swazi Plaza in Mbabane
yesterday as scores of customers pushed and shoved in a long line to update
their personal data.
The queue went as far as the entrance of the Sales House Building at the first
floor as early as 9am with customers desperate to register.
The commotion was witnessed around 11am when impatient customers started jumping
the queue to get in front. This did not go down well with other customers and
the security guard was called to the rescue.
While the security guard attempted to bring order he was castigated and accused
of taking sides and allowing his ‘friends’ to jump the line.
According to eyewitnesses, sensing that the situation was threatening to get out
of hand, the security guard closed the door for about 10 minutes in order to
allow the impatient customers to calm down.
When the doors were re-opened, customers were in a straight line and normal
business resumed.
Later in the day, the SEC Corporate Communications office released a statement,
announcing the extension of the deadline.
“We would like to thank all customers who have provided their details for the
prepaid system upgrade. While we have received overwhelming response, we have
noted that some customers were not able to provide us with the requested details
due to the influx in our service centres. As a result, SEC would like to extend
the deadline for registration to 16 September 2013,” said SEC.
The company has encouraged customers to use the two weeks to provide their
personal details and not wait for the last minute.
Customers have also been reminded to update their information through the
internet at www. sec.co.sz/update or contact the call centre on 8009000.
“Customers may also register at the SEC Trade Fair stand at Mavuso Trade
Centre. You are once again requested to co-operate and use this opportunity to
provide the required details to enable us to assist you,” said the company.