Times Of Swaziland: FACATA SCAM:  FACATA SCAM:  MTN SCRAPS MOMO LOG BOOK FOR  CUSTOMERS

FACATA SCAM:  FACATA SCAM:  MTN SCRAPS MOMO LOG BOOK FOR  CUSTOMERS
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Sibusiso Zwane on 08/11/2024 09:25:00


MANZINI – In a bid to protect its clients from scammers, among other things,
MTN Eswatini has scrapped Mobile Money (MoMo) log books.
This was revealed by MTN Eswatini Senior Manager - Risk, Compliance and Internal
Controls, Nontsikelelo Msibi. This was after one of the participants during the
MTN Business Connect Sessions, raised a concern that the MoMo log books expose
clients’ cellphone numbers and ID numbers.
Picture
The participant said it could be easy for scammers to take a picture of the log
book and personal information of MoMo users. Therefore, he wanted to know what
MTN Eswatini is doing about that. In response, Msibi said they have stopped
using MoMo log books. She said their message to their customers is that they do
not have to write their details on the log books anymore. She said they have
communicated this information to MoMo agents. On the same note, Msibi said they
are also working tirelessly as a company to try to improve in terms of security
and ensure that their customers’ MoMo accounts are safe. She urged their
customers not to share their MoMo PINs with anyone, because sharing them is the
same as giving that person access to your money.
Suspicious
Again, she said if there are suspicious transactions, their system flags them
and they launch an investigation. She added that every time they receive a
report about scamming, they launch an investigation and later on, hand over
their findings to the police to enforce the law. On another note, Msibi
confirmed that a person can register up to 10 SIM cards using one ID number. She
said since it has come to the fore that some people, in particular scammers, are
registering SIM cards using other peoples’ personal information, she warned
emaSwati to check how many SIM cards they are not aware of, that have been
registered using their ID numbers.
She said they can check this by dialling *1212#.