ASIANS’ POOR CUSTOMER CARE

Sir,

I am deeply concerned and perturbed by the treatment Swazi nationals receive from some of the so-called investors from the East, commonly known as Asians, more especially those - those who run fast food outlets and see cellphones and or accessories, especially those based in the bustling hub of Swaziland, Manzini.

Seemingly, customer complaints even those reported to the police seem not to deter the spiteful and shoddy treatment Swazi customers are being subjected to by some of these aliens.
I am in no way being xenophobic or inciting locals against these nationals, but some of these ‘investors” do not know any A or Z about anything called ‘customer care’ and they seem to subscribe to the ‘take it or leave’ motto whenever you complain about poor customer service.

numerous altercations

I have had numerous altercations, not only yours truly, but scores if not hundreds of Swazis with many of these traders. As recent as last Sunday, I went into one fast food outlet to buy myself some muffins. I had to wait patiently as the one behind the counter conversed animatedly with a group of his countrymen without even bothering to notice that there was a customer who was waiting to be served.

After attending me, I pointed out my choice of muffins which was in an already opened package. Instead of giving me what I chose, he refused and told me to take the one nearest the opening. I patiently lectured him on my right to choose as a customer what I want because it is my money which I was to spend. He arrogantly told me to ‘suka’ (go away) and go to where they will sell me my choice. I threatened to report his outrageous treatment to relevant authorities and he nonchalantly and smugly told me ‘to go ahead’

‘I left with my tail neatly tucked between my legs’, seething with anger. I am not the only Swazi who has been subjected to such and worse treatment from these brothers from the East.
Some Swazis who have threatened to report the ill treatment at the hands of these clowns to the police have even been told succinctly clear to go ahead ‘because, they (Asians) don’t fear the police.’ I wish to know the person who opened the floodgates and allowed these aliens to run cheap businesses in this country. 

They are arrogant, practice poor hygiene in some of their shops and as I alluded earlier, the catch word ‘customer care’ doesn’t exist in their vocabulary.  For their audacious attitude of not caring about law enforcement I, just cannot help but raise the question, ‘have they captured our law enforcement agencies?’Swazis are at a loss as to where to report the shenanigans of this business nemes is from the East. I last heard that we have Consumer Association about a century ago, where customers could lodge their complaints.

high time
If it exists, then it’s high time it wakes sfrom its slumber. Swazis have become aliens in their own country. These people are running the show. Turn every corner in Manzini, you will find a shop run by Asians. They have become the commercial face of Manzini, if not the whole country. Swazis were relegated to selling Airtime, vegetables and of course the famous ‘dobha phansi’ - second hand clothing sellers. My question is, ‘Is anyone out there giving a hoot about how Swazis are treated by these clowns from the East?

Idi Amin of Uganda and Robert Mugabe of Zimbabwe saw through the potential menace these nationals presented and sent them packing. We are famous for our hospitality - which can be too sickening at times. We created or rather, those who opened the Asian fish and chips investee floodgates, created this Frankenstein and it is biting us rank and file Swazis, who have to submit and cower before the arrogant treatment unleashed by these friends from the East.

parliamentary probe
I last heard there was a parliamentary probe set up - using mine and your taxes - purportedly to probe the cause of the flooding of the invaders from the East in this country. As usual and as always.... it must be gathering dust somewhere!
Who will come to the rescue of us poor Swazis? Nobody cares. All they care about is hiking taxes on the very patriotic Swazis who love this country.

 These people practice cash economy. They don’t bank locally. The very government which is supposed to protect us consumers is doing a big, fat nothing.
That is why these Asian traders are so arrogant. Nothing and no one can do anything to them.
Do we have any Swazi Julius Malemas and his Red Berets who can rescue us from this nemesis? Just a thought....

By Alex Nxumalo
76058449.

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