PUBLIC TRANSPORT OPERATORS DON’T VALUE CUSTOMERS

Sir,

It was with greatest dismay that I had to write this letter specifically dedicated to the transport industry, especially those servicing the Nhlangano to Manzini road and or the Nhlangano to Mbabane road. First and foremost, I observed with utter disappointment the bad habits of transport operators during busy holidays as they have a tendency of not valuing their regular customers, in lieu of the rarely users of buses, who usually get first preference during those busy times.

Holidays

By busy times and or holidays, I am referring to the opening of schools, Easter holidays, etcetera. You know what happens during those holidays or days, they say their first stop is at Mhlaleni, of which is never fair for me as a regular customer who always or more often boards the bus as a resident of the stops from Salem until to their so-called first stop which is Mhlaleni. I understand they are in business, maybe for one day ‘huge’ money is a factor or is better than 30 days E10? I might think it’s understandable, if they say, they don’t go via Hlatsi because there are kombis also servicing that route, but what about the preceding bus stops after Hlatsi, and even if so it is in one’s best interest to choose the mode of transport that each person likes.

Humiliating

For example, some of us don’t board kombis because of so many reasons, one would be the kind of luggage we carry. Some of the luggage cannot be loaded into kombis for obvious reasons. It is very humiliating and embarrassing to be turned back on grounds that I won’t be allowed to get off at Mhlaleni, even though I always use that bus. So it is for those reasons that I appeal to the public transport industry and those responsible for the smooth operation of that sector.

Disrespecting

It’s never fair to maltreat customers and disrespecting your every day routes on grounds that only on that particular day, there is a customer who is going to pay E50 or E70 compared to the one who always pays E30 on a daily basis; it’s wrong and unprofessional on their side! Let us all get into buses according to the routes they service and according to the customers’ destinations. If a bus is fully loaded it should leave for its destination not according to how much I am going to pay on that day, finish!

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