MAKE PAYMENTS, TRANSACTIONS IN THE COMFORT OF YOUR HOME

MATSAPHA – They say businesses that survive hard economic times are those that never cease to innovate and that is exactly what Standard Bank Swaziland has done.

The country’s biggest bank by asset base and number of customers has once again come with new innovation in three forms; which will subsequently improve its competitive edge over its competitors.

The three new improvements which the bank has launched into the market are the Touch Screen Automated Teller Machines (ATMs), the Standard Bank Mobile App, and the establishment of the Customer Contact Centre (CCC) which is based at the Matsapha Branch.

About the Standard Bank SmartApp:

In what deserves to be called another Standard Bank’s milestone, yesterday the bank  announced another addition to its digital banking package, the Standard Bank Smart Banking App.

This channel, available in Google play Store and iTunes when installed, will enable the bank customers to check balances, make payments, transfers, and buy electricity and airtime among other things. Payment of water bills will be added in March.

 Standard Bank Chief Executive Mvuselelo Fakudze said: “As Standard Bank Swaziland, we strive to deliver progress that is real. This means we need to understand what our customers want, define what they perceive as progress and quickly try to find out what solutions we can give them.” He went on to say that one of the things customers are looking for is to bank anywhere and anytime without the need to go to a branch. 

He said anywhere-anytime banking is no longer just a competitive edge but something that has to happen if they are to keep customers content.
He said the continuous reduction in data cost, coupled with an increase in Smart phone production by mobile phone companies, tells a story, that is, banking and other service companies will consider delivering their services through these gadgets.

We are proud to join this realm, where we deliver our services through streams that customers are interested in. We also understand that not all our customers will be able to navigate the app, therefore, we will need to socialize our customers to this platform and our marketing and digital teams have plans to engage customers.

 “To show our commitment to our customers, we decided to make digital banking a significant channel in delivering a better customer experience. The journey started with ATMs, POS, mobile banking and then internet banking.

“We currently have more than 64 ATMs across the country and over 260 POS machines aimed at delivering cash and enabling payments, respectively. We have plans to increase the numbers by a sizable margin. This is possible and will continue to be possible through our customers continued support,” Fakudze said.

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