ACCOUNT FROZEN AFTER E120K WIN, PUNTER CRIES FOUL

MBABANE – A punter, who won E120 000, is crying foul after MulaSport allegedly froze his gambling account.

The punter is alleged to have won the money on Thursday last week. He is said to have withdrawn between E30 000 to E40 000 on Friday, before his account was disabled on Saturday. He said no clear explanation was given to him following the freezing of his account, rather than being told that the company was trying to fix certain glitches.

“I visited their office in Manzini on Monday to enquire about the freezing of my account, but received no help. I only wanted answers on why they decided to block my account and nothing more,” said the punter. The punter alleged that MulaSport officials told him that he was not the only one having a problem with his account, and that the company was doing its best to sort out the glitches.

Demanded

The aggrieved gambler is said to have demanded to know why the company froze accounts after winning big monies yet it did not do so when they made losses.  As of yesterday, the punter said he had not received his money, despite paying MulaSport a visit. He said: “They said they were busy when I wanted answers from them. I was left confused,” he said. He revealed that he lost E10 000 on Tuesday after betting. “Uhambe ngidlala lo E10 000 wami, but they didn’t freeze my account for losing”.

MulaSport Communications Officer Phetsile Xulu said the company was aware of the punter’s case, and some few other accounts that were also suspended. “These accounts that we suspended had won monies from playing virtual games that are available on our platform. The virtual games are provided by Kiron, and we are working tirelessly with them to rectify this issue. “Affected users are notified that their monies are still in their accounts and they will have access to them as soon as this issue is rectified. We apologise to the affected users, and we thank them for their patience” she said.

Worth mentioning is that, this is not the first time a punter complained about winning big after betting with MulaSport but later given unconvincing responses on why the money was not released. Previously, a punter is said to have been left confused about his winnings in the widely played MulaSport betting platform after some of his winnings ‘vanished’.

Betting

The 23-year-old Celumusa Mabuza from Buhleni claimed to have won over E360 000 after betting with E40 on Aviator, which is otherwise known as ‘Indiza’. He said he won the money after trying his luck on the betting platform, where he utilised two windows to place two bets, which he staked E10 and E30 respectively.

The game features an airplane, the main objective of which is to cash out your bet before the airplane disappears from the screen. The longer the plane stays in the air; this multiplies and leads to more payouts. Mabuza mentioned that just as he placed his bets, he received a call, which he responded to while the aviator continued to multiply odds and to his surprise, he had hit the jackpot as both bets had accumulated to E180 000 each, meaning he had won E360 000.  He said his mood immediately changed as he could not believe that he had won so much money.To confirm this, he quickly made attempts to claim it and indeed, it was deposited into his MulaSport account.

“In total, I think I withdrew about E88 000 from the winnings I made until my account was blocked and I couldn’t access it.
“That is when I then sought assistance from Mulasport, who assisted me. After I had accessed my account again, I was shocked to see that my balance was now E0.00,” he said.

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