MBABANE – Twenty-eight days later, there remains little hope for emaSwati in need of personal identity cards, as the Ministry of Home Affairs lacks a contingency plan to repair the broken printer.
This situation leaves citizens who have lost their IDs or are applying for new ones stranded.
In an interview yesterday, Mlandvo Dlamini, the Ministry of Home Affairs Communications Officer, stated that the ministry is working on both short- and long-term solutions, but there is no immediate fix available.
In the short term, Dlamini explained that the ministry would need to request the company that installed the ID printer to carry out repairs. He noted that the company is likely capable of fixing the machine, as it is familiar with the model and can easily identify the damaged parts.
For the long term, Dlamini mentioned a plan to purchase a modernised printer to minimise future challenges. However, he emphasised that acquiring such a system involves a tendering process, which can be time-consuming.
A tendering process is a formal method for a buyer to invite suppliers to submit bids for a project, goods or service. It begins with the buyer issuing an invitation to tender that includes project specifications and terms.
When asked about the timeline for repairing the printer, Dlamini stated that the ministry does not have a specific estimate. “At this stage, we do not have a fixed time for when the machine will be operational again. The public will be informed once it is up and running,” he said.
The temporary suspension of ID card production has been a significant burden for many, as these documents serve as primary forms of identification for a wide range of official, practical and security-related activities.
ID cards are crucial for accessing government services, proving age and fostering a sense of belonging. They are also required for applications such as opening bank accounts, among other services.
In its initial announcement, the ministry assured the public that, in collaboration with stakeholders, it was actively working to resolve the technical issues to resume operations as soon as possible and minimise inconvenience.
“We are also exploring other solutions to prevent future disruptions. The ministry sincerely appreciates everyone’s patience and understanding as we work through these challenges. Our commitment to restoring ID services to full capacity remains strong,” the statement read.
The suspension has caused frustration and inconvenience among the public. Many pupils, in particular, have expressed concern, as reports indicate they may be barred from entering exam rooms without their national identity cards—an essential requirement for the final examinations that commence today.
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