MBABANE – The Ministry of Education and Training has been asked to intervene following complaints from parents who allege that some head teachers are withholding pupils’ original examination symbols.
This is a practice that parents say is being used to prevent learners from transferring to other schools.
Parents who contacted this publication expressed concern that their children were being denied access to original symbols required when applying to secondary schools, particularly when seeking placement outside their current institutions. According to the parents, some school heads allegedly justify the practice by claiming that they want to retain learners and protect their schools’ enrolment figures.
The allegations have raised questions about whether such actions are permitted under the ministry’s policy and what rights parents and learners have regarding access to official academic records. Original symbols are considered a critical document in the education system, as they serve as proof of a learner’s academic performance and are required for further placement.
The parents argue that withholding symbols undermines learners’ rights and may unfairly limit their educational opportunities. They further warn that such practices, if proven, could erode trust between parents and school administrators and create unnecessary barriers within the education system.
In light of the complaints, questions have been directed to the Principal Secretary in the Ministry of Education and Training, Nanikie Mnisi, seeking clarity on whether head teachers are allowed to withhold original symbols under any circumstances, including cases where learners intend to transfer to other schools.
The ministry has also been asked to clarify the official procedures schools are required to follow when issuing original symbols, as well as the rights of pupils and parents to access these documents without undue restrictions. Parents want to know what recourse is available to them should schools refuse to release symbols, and how such disputes should be formally reported.
Furthermore, concerns have been raised about what disciplinary or corrective measures the ministry would take if investigations confirm that head teachers are deliberately withholding pupils’ symbols in violation of policy.
There are also questions about whether the ministry has previously issued circulars or directives guiding schools on the handling and release of pupils’ academic records, and whether such directives will be reinforced in response to the reported complaints.
Parents have called for improved communication from the ministry, saying many are unaware of formal reporting channels or fear victimisation when challenging school authorities. They have urged that the ministry put in place transparent mechanisms that allow grievances to be raised and resolved promptly.
PS Mnisi said parents are free to apply anywhere in the kingdom and beyond. “There are no restrictions as to what choices one makes for the academic pursuits of their children,” said Mnisi.
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