PM wants better customer experience in govt offices
EZULWINI – Prime Minister Russell Dlamini wants government offices to improve the way they serve members of the public, saying public service delivery...
Eswatini to introduce National Customer Service Index
MBABANE – Eswatini is set to introduce a National Customer Service Index to measure service delivery standards and help businesses identify areas requiring...
Eswatini is under insured
EZULWINI– Only about three per cent of Eswatini's population of approximately 1.2 million people are insured, a figure described as alarmingly low. This...
Businesses urged to honour customer promises
EZULWINI – Businesses risk disappointing customers when their employees cannot deliver the services promised in advertising campaigns. Award-winning speaker Nikki Jacobsz said companies...
Your brand is only as good as your customer experience
MBABANE – Businesses have been urged to recognise that their brand reputation is shaped by every employee and department, not just their marketing...
Too many regulators for Eswatini’s economy
MBABANE - For a country with a relatively small economy, Eswatini has an extensive network of regulatory authorities, commissions, professional councils and statutory...
Eswatini Roads Authority appoints new CEO, CFO
MBABANE – The Eswatini Roads Authority (ERA) has appointed Ndabenhle Nxumalo as its Chief Executive Officer (CEO) and Makhosazana Dlamini-Ginindza as Chief Financial...
Respect can silence boardroom watchdogs – minister
EZULWINI – Finance Minister Neal Rijkenberg has warned that siyahlonipha, the cultural value of respect, can prevent board members from speaking out against...
Man arrested for posing as police
PIGG’S PEAK – A 36-year-old man of Luhlangotsini was arrested for allegedly impersonating a police officer. The man was arrested during a dagga...
Don't Miss
New bus fares to take effect next week
MANZINI – Commuters will start paying higher bus fares next week after transport operators begin displaying notices announcing the revised tariffs. The new...
Illegal foreign-owned businesses given 1 year to close
LOBAMBA – Foreign-owned businesses found operating in violation of the country’s laws and regulations have been given 12 months to regularise their operations...
President hosts Team Eswatini to dinner in Dakar
DAKAR – Team Eswatini athletes received words of encouragement from the country's Olympic leadership during a special dinner hosted by the EOCGA President ...
Another cup final for MaMkhize’s Eswatini team
(At Somhlolo National Stadium) Highlanders AM.....(0)0 Ubombo Sugar........(0)0 Highlanders won 5-3 on penalties) MBABANE - Mbabane Highlanders AM reached the PLE Charity Cup...
FNB offers more incentives to attract new customers
MBABANE - FNB Eswatini has introduced a campaign offering qualifying customers repayment holidays, cash-back incentives and additional family protection benefits. This comes as...
