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A section of the attendees posing a question to Zimbabwean research practitioner Patson Gasura during the 11th Customer Service Conference at Sibane Sami Hotel.
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Customer experience is everyone’s responsibility – researcher

EZULWINI – Customer experience should not be left to one department within an organisation, but treated as a responsibility shared by everyone who...

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Job seekers sleep out, queue from 4am for police jobs

BY SIPHOSETHU DLAMINI, MUKELO MAGAGULA, GCINILE PHUNGWAYO,  NOMPUMELELO MHLANGA AND MNELISI DLAMINI MBABANE – Long queues formed across the country as emaSwati rushed...

Emmanuel Zvada said retirement planning should begin when an employee enters the workplace, rather than becoming a last-minute discussion when they are preparing to leave.
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Don’t leave your retirement to pension alone

EZULWINI – A pension may provide a financial cushion when an employee retires, but treating it as the entire retirement plan could leave...

Sharon Maziya President of the Institute of People Management (IPM) Eswatini making a submission while Emmanuel Zvada, managing consultant at Third Eye Africa in Zimbabwe looks on.
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Employees who never take leave raise red flags

EZULWINI – When an employee never takes leave, it can be tempting to see dedication. The work gets done, deadlines are met and...

Public Service Minister Mabulala Maseko after registering for the 2028 National Elections.
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Vote where you belong – Minister Mabulala

MBABANE – Minister for  Public Service Mabulala Maseko has urged emaSwati to register to vote in their home chiefdoms to promote community development....

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EAF warns of antivenom shortage

MBABANE – The Eswatini Antivenom Foundation (EAF) receives about 90 snakebite-related calls and 400 requests for snake removal monthly during summer, raising concerns...

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Homegrown technology could cut fire response times

MBABANE— A wildfire can spread across forests and sugarcane fields before emergency teams arrive, but a technology developed by young emaSwati innovators could...

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From fixing phones to winning a car

EZULWINI - For 22-year-old phone repairer Nkosikhona Bongiswa Mafuleka, the past two weeks have turned into a winning streak he is still struggling...

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AI to teach AI at UNESWA

MANZINI— UNESWA AI Academy is turning to artificial intelligence itself to help teach future students, as the University of Eswatini moves to strengthen...

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New bus fares to take effect next week

MANZINI – Commuters will start paying higher bus fares next week after transport operators begin displaying notices announcing the revised tariffs. The new...

Illegal foreign-owned businesses given 1 year to close

LOBAMBA – Foreign-owned businesses found operating in violation of the country’s laws and regulations have been given 12 months to regularise their operations...

President hosts Team Eswatini to dinner in Dakar

DAKAR – Team Eswatini athletes received words of encouragement from the country's Olympic leadership during a special dinner hosted by the EOCGA President ...

Another cup final for MaMkhize’s Eswatini team

(At Somhlolo National Stadium) Highlanders AM.....(0)0 Ubombo Sugar........(0)0  Highlanders won 5-3 on penalties) MBABANE - Mbabane Highlanders AM reached the PLE Charity Cup...

FNB offers more incentives to attract new customers

MBABANE - FNB Eswatini has introduced a campaign offering qualifying customers repayment holidays, cash-back incentives and additional family protection benefits. This comes as...